Terms & Conditions

Preamble

 

This document constitutes the Terms and Conditions ("Terms," "T&C") that govern your access to and use of the website https://www.minigolfmadness.in ("Website"), including any content, functionality, and services offered on or through the Website, as well as your participation in any activities at our physical mini-golf facility. These Terms form a legally binding contract between you, the user, and Mini Golf Madness LLP, the owner and operator of Mini Golf Madness.

It is imperative that you read these Terms and Conditions carefully and in their entirety before using our Website or Services. Your access to the Website, the act of making a booking, and your presence at our facility signify your unconditional acceptance of and agreement to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

 

1. Introduction and Acceptance of Terms

1.1. Definitions

 

Throughout this document, the following terms shall have the meanings ascribed to them below:

• "Company," "We," "Us," "Our" refers to Mini Golf Madness LLP, the owner and operator of Mini Golf Madness, having its registered office at.

• "User," "You," "Your" refers to any person who accesses the Website, registers for an account, makes a booking, or utilizes any of the Services provided by the Company.

• "Website" refers to the online portal https://www.minigolfmadness.in and all its associated subdomains, content, and features.

• "Services" encompasses all offerings provided by the Company, including but not limited to the use of the Website for browsing and information, the online booking system, and the provision of recreational mini-golf activities and related amenities at our physical location.

• "Booking" refers to the act of reserving a time slot for playing mini-golf through the Website's online system.

 

1.2. Binding Agreement

 

By accessing, browsing, or using this Website, making a Booking, or participating in any of our on-site activities, you acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms, you must immediately cease all use of the Website and our Services. This agreement constitutes the entire understanding between you and the Company concerning the subject matter herein.  

 

1.3. Modification of Terms

 

The Company reserves the right, at its sole discretion, to amend, modify, add, or remove portions of these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to review these Terms periodically for updates. Your continued use of the Website or Services following the posting of revised Terms signifies your acceptance of and agreement to the changes.  

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2. Eligibility and Use of Website

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2.1. Eligibility

 

The Services are intended solely for users who are 18 years of age or older and are competent to enter into a legally binding contract under the Indian Contract Act, 1872. By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to form a binding contract with the Company. Individuals under the age of 18 ("Minors") may use the Services only with the express consent and under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms on behalf of the Minor.  

 

2.2. User Account and Security

 

Should the Website require you to create an account, you are solely responsible for maintaining the confidentiality of your account information, including your username and password. You are also entirely responsible for any and all activities that occur under your account. You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security. The Company will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.  

 

2.3. Acceptable Use of the Website

 

You agree not to use the Website for any purpose that is unlawful or prohibited by these Terms. You shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

• (a) belongs to another person and to which you do not have any right;

• (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

• (c) harms minors in any way;

• (d) infringes any patent, trademark, copyright, or other proprietary rights;

• (e) violates any law for the time being in force;

• (f) deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

• (g) impersonates another person;

• (h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

• (i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.  

 

2.4. Prohibited Commercial Use

 

The content and information on this Website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code, or other material), as well as the infrastructure used to provide such content and information, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website for any commercial purpose without our express written permission.  

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3. Online Booking, Payments, and Commercial Terms

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3.1. Booking Process

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All Bookings for our mini golf Services must be made through the official Website or by walking into one of our locations. The User must select an available date, time slot, and specify the number of players to initiate a Booking. The availability of slots is displayed in real-time and is subject to change.

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3.2. Accuracy of User Information

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You are responsible for providing true, accurate, current, and complete information during the Booking process. The Company shall not be held liable for any issues, delays, or failures in service delivery (including failure to receive a booking confirmation) resulting from inaccurate or incomplete information provided by you. If we have reasonable grounds to suspect that any information provided is untrue or inaccurate, we reserve the right to cancel your Booking without a refund.  

 

3.3. Pricing and Taxes

 

All prices for our Services are listed in Indian Rupees (INR). The prices displayed on the Website are the total prices, inclusive of all applicable taxes, including but not limited to the Goods and Services Tax (GST), unless explicitly stated otherwise. The Company reserves the right to change prices for its Services at any time, but any changes will not affect Bookings that have already been confirmed.  

 

3.4. Payment

 

Full payment must be made at the time of Booking to confirm your reservation. We accept payments through various modes, including credit cards, debit cards, Unified Payments Interface (UPI), and other digital payment methods as may be made available on the Website. Your Booking is considered provisional until full payment is received and confirmed by our payment gateway.  

 

3.5. Booking Confirmation

 

Upon successful completion of your payment, a Booking confirmation will be sent to the email address and/or mobile number you provided during the Booking process. This electronic confirmation serves as your official e-ticket. It is mandatory to present a soft or hard copy of this confirmation email/SMS, along with a valid government-issued photo identification (such as an Aadhar Card, Driver's License, or Passport) for the primary booker at the venue for entry verification.  

 

3.6. Ticket Validity and Transferability

 

Each ticket purchased is valid only for the specific date, time slot, and number of persons mentioned in the Booking confirmation. Tickets are strictly non-transferable and cannot be resold. A single entry is permitted per ticket; re-entry is not allowed for security reasons.  

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4. Cancellations, Refunds, and Modifications

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For cancellations, refunds, & reschedule: please see our Reschedule, Cancellation & Late Policy

 

 

5. Rules of Play & On-Site Conduct

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5.1. General Conduct

 

All guests are expected to behave in a courteous, safe, and family-friendly manner. Please show respect to fellow guests and our staff. The use of foul language, engaging in unsafe, illegal, disruptive, or offensive behavior is strictly prohibited and will result in immediate removal from the premises without a refund.  

 

5.2. Safety Instructions

 

For your safety and the enjoyment of all guests, you must comply with all rules and instructions displayed on signage throughout the facility and as communicated by our staff. Failure to adhere to safety instructions may result in the termination of your game and removal from the premises. Participation in the mini-golf activity involves inherent risks, including but not limited to uneven surfaces, moving obstacles, and the activity of other players. By participating, you acknowledge and accept these inherent risks.  

 

5.3. Supervision of Children

 

All children under the age of 14 must be accompanied and actively supervised by a responsible adult (aged 18 or over) at all times. Parents and guardians are solely responsible for the safety and conduct of the children in their care.  

 

5.4. Dress Code

 

We recommend comfortable clothing and appropriate, flat-soled, closed-toe footwear for your safety and comfort. Wearing socks are compulsory inside the gaming area. The Company reserves the right to refuse entry to guests with attire that is deemed inappropriate or unsafe for the activity.

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5.5. Prohibited Items and Activities

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The following are strictly prohibited on our premises:

• Outside food and beverages (except for baby food and special dietary items for medical reasons).

• Alcoholic beverages not purchased from the Company.

• Smoking, including e-cigarettes and vaping, except in designated smoking areas.

• Pets or animals, with the exception of certified service animals.

• Weapons, firearms, or any hazardous materials.

 

5.6. Right of Admission and Removal

 

The Company reserves the right of admission. We may refuse entry to or remove any person from the premises who is in breach of these Terms, appears to be under the influence of alcohol or drugs, or whose behavior poses a threat to the safety or enjoyment of other guests or staff. No refund will be provided in such cases.  

 

5.7. Photography and Videography

 

The Company may conduct photography, videography, or other recordings on the premises for promotional, marketing, or archival purposes. By entering the facility, you grant the Company a perpetual, royalty-free, worldwide license to use your image, likeness, and voice in any and all media without any compensation or further notice.  

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6. Limitation of Liability and Indemnification

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6.1. Disclaimer of Warranties

 

The Website and the Services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permissible by law, the Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website is free of viruses or other harmful components.  

 

6.2. Limitation of Liability

 

You expressly agree that your use of the Website and Services is at your sole risk.

• (a) In no event shall the Company, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Services.

• (b) To the maximum extent permitted by applicable law, the total aggregate liability of the Company for any and all claims, losses, or damages arising out of or in connection with this Agreement or the Services provided, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount paid by you to the Company for the specific Booking giving rise to the claim.  

• (c) This limitation of liability does not apply to and shall not limit the Company's liability for (i) death or personal injury caused by the Company's gross negligence or willful misconduct; or (ii) any other liability which cannot be excluded or limited under applicable Indian law. The purpose of this clause is to allocate the risks between the parties, and the parties have relied on these limitations in determining whether to enter into this agreement.  

 

6.3. Indemnification

 

You agree to defend, indemnify, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, actions, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or in any way connected with:

• (a) Your use of and access to the Website or Services;

• (b) Your breach of any of these Terms;

• (c) Your violation of any third-party right, including without limitation any copyright, property, or privacy right; or

• (d) Any claim that your actions or negligence caused damage or injury to a third party or to the Company's property.  

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7. Intellectual Property Rights

 

7.1. Ownership

 

All content, features, and functionality on the Website, including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof, as well as the "Mini Golf Madness" name, logo, and all related names, logos, product and service names, designs, and slogans, are the exclusive intellectual property of the Company or its licensors. This property is protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.  

 

7.2. Limited License for Use

 

These Terms grant you a personal, non-exclusive, non-transferable, revocable, limited license to access and use the Website for your own personal, non-commercial use only. This license is conditional upon your full compliance with these Terms.  

 

7.3. Prohibitions on Use

 

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.

• You may store files that are automatically cached by your Web browser for display enhancement purposes. Any use not expressly permitted by these Terms is a breach of this agreement and may violate copyright, trademark, and other laws.  

 

7.4. User-Generated Content

 

To the extent that the Website allows you to post, submit, or display content, such as reviews or photographs ("User Content"), you represent and warrant that you own or control all rights in and to the User Content. By providing User Content, you grant the Company and our affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.  

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8. Privacy and Data Protection

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8.1. Commitment to Privacy

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The Company is committed to protecting the privacy and security of your personal information.

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8.2. Privacy Policy

 

All personal information we collect through the Website and our Services is subject to our Privacy Policy. By agreeing to these Terms and Conditions, you also acknowledge that you have read, understood, and consented to the data collection, use, storage, and disclosure practices described in our Privacy Policy. The Privacy Policy is an integral part of this agreement and can be accessed on our website.

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9. Grievance Redressal, Governing Law, and Jurisdiction

 

9.1. Grievance Redressal

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In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, a Grievance Officer is appointed to address your concerns or grievances. You may contact the Grievance Officer with any complaints or questions regarding the Services or these Terms.

• Grievance Officer Name: Sandeep Mahendra

• Contact Email: hello@minigolfmadness.in

The Grievance Officer shall acknowledge the complaint within forty-eight hours and shall redress the complaint within one month from the date of its receipt.  

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9.2. Governing Law

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This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed by and construed in accordance with the laws of the Republic of India.  

 

9.3. Jurisdiction

 

The Parties agree that the competent courts located in Karnataka, India, shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement.  

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10. General Provisions

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10.1. Force Majeure

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The Company shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond the Company's reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, act of God, war, terrorism, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics, pandemics, or government-mandated restrictions.

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10.2. Severability

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If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision shall not affect the validity and enforceability of the rest of these Terms.

 

10.3. No Waiver

 

The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver by the Company of any provision of these Terms in any one instance will not be deemed to be a waiver of any subsequent breach of the same or any other provision.

 

10.4. Entire Agreement

 

These Terms and our Privacy Policy constitute the sole and entire agreement between you and the Company regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.